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Answering Service For Doctors: How Is It Different From Normal Service?


The difference between a conventional answering service and an exclusive answering service for doctors is that the former offers a generalized service, catering to calls for different industries, while the latter focuses only on the medical field. This gives them a better touch of expertise, as executives are trained single-mindedly to deal with health care queries.


Features of answering service for doctors
The service is HIPAA complaint. The Health Insurance Portability and Accountability Act of 1996 seeks the protection of the Personal Health Information (PHI) of patients. The service meets all requirements of the Act.


The service helps you stay connected with your patients 24x7, 365 days. The calls are categorized as emergency ones and normal ones. The normal ones are handled skillfully by the executives, while the emergency ones are immediately connected to you – the doctor.


The executives of professional medicaid answering services are thoroughly trained to handle medical calls. They have gone through etiquette training and common sense sessions, along with having an insight into the terminologies of the medical world so that they can connect with the patients better.

 

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No call is missed. This gives patients a sense of reliability and a feeling that they are cared for. The service schedules calls on a priority basis. Some calls are just queries; they need not be connected to you; your service professional can handle them easily.
You can have some “me” time, thanks to answering service for doctors. You are rest assured that your calls are taken care of in the most professional way possible.


Certain reputable services offer lucrative packages for hospitals. They also provide free trials for 30 days and other flexible pricing plans.


The service eliminates the need of a receptionist. It provides better service at lesser charges than those involved in hiring employees.


Answering service for doctors is a boon, no doubt. Doctors have a busy life. They have to juggle between personal life and professional life. At times, when patient volume increases, work-life balance is disturbed. On top of it, there are continuous calls from patients. Not all callers are patients; some might be their kin trying to renew their prescription, someone asking for medical advice, or somebody who wants to schedule an appointment with the doctor.


In these cases, a professional answering service for doctors can talk on your behalf. They can manage your appointments, provide general medical advice, and help you in better patient care management.
 

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